Service Manager - Banking & Financial Services

EastWest Banking Corporation · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 18,000,000 - 25,000,000
EastWest Banking Corporation is seeking a dedicated Service Manager to join our team in Bali, Indonesia. As a Service Manager, you will be responsible for overseeing the delivery of exceptional banking services to our customers. This role offers a competitive salary and the opportunity to be part of a dynamic and growing financial institution.

📋 Tanggung Jawab Pekerjaan

Oversee the day-to-day operations of the service department to ensure high-quality service delivery.,Develop and implement service improvement strategies to enhance customer satisfaction and retention.,Manage a team of service representatives, providing training, coaching, and performance evaluations.,Monitor service performance metrics and report on service quality and customer feedback.,Collaborate with other departments to ensure seamless integration of banking services.,Ensure compliance with regulatory requirements and internal policies.,Identify and address customer complaints and concerns in a timely and effective manner.,Stay updated with industry trends and best practices in banking services.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Banking, Finance, or a related field.,Minimum of 5 years of experience in banking services, preferably in a management role.,Strong knowledge of banking products and services.,Excellent leadership and team management skills.,Proven track record of improving service quality and customer satisfaction.,Strong analytical and problem-solving skills.,Fluency in English and Bahasa Indonesia.,Experience in working in a multicultural environment is a plus.

🛠️ Keahlian

Customer service managementTeam leadershipService quality improvementCustomer feedback analysisRegulatory compliancePerformance evaluation and coaching
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