Merchant Operations Specialist

Join Kompas Gramedia, a leading media and e-commerce conglomerate in Indonesia, as a Merchant Operations Specialist. In this dynamic role, you will play a pivotal part in managing and optimizing merchant relationships, ensuring seamless operations across our digital platforms. Based in Kalideres, Jakarta Raya, you will be part of a team dedicated to enhancing user experience and driving business growth. With a competitive salary of IDR 8,000,000 - 12,000,000 per month, this is an exciting opportunity to leverage your expertise in merchant operations and contribute to the success of one of Indonesia's most respected companies.

As a Merchant Operations Specialist at Kompas Gramedia, you will be responsible for overseeing the day-to-day operations of our merchant partners. You will work closely with our sales and marketing teams to ensure that our merchants meet the high standards of quality and service that our customers expect. Your role will involve coordinating with various departments to resolve issues, streamline processes, and implement improvements that enhance the overall performance of our merchant network.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize merchant relationships to ensure seamless operations across digital platforms.
• Coordinate with sales and marketing teams to ensure merchants meet quality and service standards.
• Resolve issues and streamline processes to enhance merchant network performance.
• Monitor merchant performance metrics and provide regular reports to stakeholders.
• Work closely with the logistics and customer service teams to address merchant-related issues.
• Implement and monitor compliance with company policies and regulations.
• Conduct regular audits and reviews of merchant operations to identify areas for improvement.
• Provide training and support to merchants to ensure they meet operational standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in merchant operations, sales, or a related field.
• Strong understanding of e-commerce and digital marketplace operations.
• Proficient in using CRM and merchant management software such as Salesforce, HubSpot, or similar.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• Familiarity with Indonesian market and e-commerce trends.

🛠️ Keahlian

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