Customer Service Representative - Sorong, West Papua

Join BFI Finance Indonesia as a Customer Service Representative in Sorong, West Papua, and play a pivotal role in delivering exceptional service to our valued clients. In this dynamic position, you will collaborate closely with our Admin & Finance team, ensuring that our clients' inquiries and concerns are addressed promptly and professionally. This role offers a unique opportunity to contribute to a growing financial institution in a remote yet vibrant region, while enjoying competitive compensation and benefits.

As a Customer Service Representative at BFI Finance Indonesia, you will be the first point of contact for our clients, providing them with clear, accurate, and empathetic support. You will handle a variety of customer interactions, including phone calls, emails, and in-person visits, using our in-house CRM system, Salesforce, to manage and track client information.

This role is perfect for someone looking to make a difference in a fast-paced environment, with opportunities for growth and development. If you are a passionate and dedicated individual with a strong customer service background, we invite you to apply and be a part of our journey in Sorong, West Papua.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by addressing client inquiries, concerns, and complaints promptly and professionally.
• Collaborate with the Admin & Finance team to ensure accurate and timely resolution of customer issues.
• Use Salesforce to manage and track client information, ensuring all interactions are documented and followed up.
• Handle a variety of customer interactions, including phone calls, emails, and in-person visits, maintaining a high level of professionalism and empathy.
• Stay updated on company policies, procedures, and industry trends to provide accurate and helpful information to clients.
• Contribute to the team's success by maintaining high customer satisfaction scores and positive feedback.
• Assist in training and mentoring new team members to ensure consistent service quality.
• Participate in team meetings and contribute to the development of customer service strategies and initiatives.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the financial services industry.
• Strong communication and interpersonal skills, with the ability to build rapport and resolve customer issues effectively.
• Proficiency in English, both written and spoken, to handle international clients.
• Familiarity with CRM systems, particularly Salesforce, is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid SIM card for communication and data usage in Sorong, West Papua.
• Willingness to travel to client locations as needed.
• High school diploma or equivalent, with additional certifications in customer service or financial services a plus.

🛠️ Keahlian

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